DESMI’s global service department adds value for global and local customers through optimal equipment performance and 24-hour accessibility anywhere in the world.
In all industries, equipment must be kept in top condition to deliver safe, energy-efficient, and reliable performance throughout the lifetime of the assets and ensure maximum return on investment. Buying the hardware is just the start; after that, professional service and maintenance are required – especially for equipment used for mission-critical operations in tough environments where sudden breakdowns are not an option.
DESMI DeServe is DESMI’s dedicated global service and aftermarket department and fulfils the need for professional service through a complete range of offerings for all DESMI products. According to DeServe Managing Director Johan Schwerin, the objective is very simple.
With a 24-hour phone hotline, contacting DESMI DeServe is very simple and provides quick access to a world of service options. DeServe offers spare part kits; onsite repair and service; product replacement; installation, commissioning, and user training; and digital offerings that provide an overview of connected assets and enable preventive maintenance.
DESMI DeServe’s global presence gives the department the capabilities to support international customers looking to streamline and optimise their service strategies. At the same time, DeServe draws on its extensive local market experience to adapt to all requirements and support customers of all sizes.
While many DESMI products are simple and service-friendly, the company also offers solutions such as complete pumping systems and ballast water management solutions that are more complex. For such solutions, DESMI DeServe offers installation, commissioning, and user training that help users get off to a good start and ensure optimal operation from day one. After the systems are put into operation, DeServe ensures full lifetime support on the products, with service agreements and spare part packages tailored to support the customer’s needs and expectations.
DeServe’s online remote monitoring solutions are another effective way of reducing the complexity of installed base management. They help users get an overview of all connected assets, detecting anomalies and allowing preventive maintenance. Almost all DESMI products can be monitored remotely.
By reducing energy consumption, the risk of unplanned breakdowns, and the need for conventional onsite service, DESMI DeServe’s service offerings can reduce operating expenses.